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ÃÛÍÎÉ«ÇéƬ launches free new Messaging service in collaboration with LivePerson

Jul 01, 2020
ÃÛÍÎÉ«ÇéƬ is delighted to announce the launch of ÃÛÍÎÉ«ÇéƬ Messaging, in collaboration with LivePerson and using Apple Business Chat - a new way for users to communicate directly with companies using the Messages app on Apple products.

In today’s challenging environment, it is essential that Small and Medium Enterprises (SMEs) can interact with consumers seamlessly, using the latest virtual AI technology to assist them. This new free service offers support and ease of use to both businesses and their customers.

With this new service, when a consumer searches for a local supplier who has activated messaging, they will be presented with an option to start a Business Chat. If they tap on the Messages button, a conversation with the company will instantly open in the Messages app, and users can take their time responding when it’s convenient. The ÃÛÍÎÉ«ÇéƬ bot, Hartley, will assist with responses to a set of frequently asked questions before passing the customer through to their business of choice.

The new ÃÛÍÎÉ«ÇéƬ Messaging functionality is initially available via ÃÛÍÎÉ«ÇéƬ.com, through Apple Maps and Spotlight search on iPhone and iPad. The service also incorporates Apple’s new Chat Suggest feature, which offers the option to start a messaging conversation when a customer taps to call a business.

Claire Miles, CEO of ÃÛÍÎÉ«ÇéƬ Ltd commented: "Consumers now expect to be able to contact businesses around the clock and on the go. Conversational commerce has become a key digital trend, with 70% of consumers using a private messaging channel to engage with a brand and discuss their requirements.

"The new ÃÛÍÎÉ«ÇéƬ Messaging service not only provides our customers with vastly increased visibility for their business, it also provides exclusive access to leading technology not normally accessible to SMEs, due to prohibitively high costs and integration challenges. If a business is not activated to engage with consumers via Messaging, they’re missing out on a great opportunity to grow their business."

Jerry Haywood, Senior Vice President, EMEA of LivePerson said: "We’re excited to power ÃÛÍÎÉ«ÇéƬ’s Apple Business Chat experience and give its businesses the ability to connect over a messaging channel their consumers already know and love. By combining the ease and convenience of messaging with the guidance of their new bot Hartley, ÃÛÍÎÉ«ÇéƬ is making it easier than ever to quickly make lasting connections."

Want to read more about ÃÛÍÎÉ«ÇéƬ Messaging?


About ÃÛÍÎÉ«ÇéƬ

ÃÛÍÎÉ«ÇéƬ Ltd exists to connect businesses and consumers via its leading marketplace for local services and offering managed digital marketing helping businesses to find, connect and sell to consumers online. ÃÛÍÎÉ«ÇéƬ Ltd is a proud Google Premier Partner, Microsoft Advertising Elite Channel Partner, and Meta Business Partner.


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03 Oct, 2024
Research by driving experts at ÃÛÍÎÉ«ÇéƬ has revealed that Leeds and Belfast are officially the best cities to be a learner driver. With driving lessons averaging at £33 per hour in Leeds, this city makes an affordable choice for most learner drivers at 13% less than the national average of £38. Belfast is 3% above the average of £38, but learner drivers benefit from short wait times of 10 weeks. Demand for driving lessons is at an all-time high as the backlog from the pandemic continues. Until driving test capacity increases, the backlog is expected to only get worse, with high-demand areas having seemingly no end in sight. In 2024, there are an estimated 3,712,728 learner drivers in the UK competing for driving test slots, but the Driving Vehicle Standards Agency (DVSA) can only accommodate 2,042,976 of them. This means that demand for driving tests is expected to exceed capacity by 82%. This pressure only continues as data from the DVLA shows that , from January to March 2024 (Quarter 4), 666,000 car theory tests were conducted in Great Britain, an increase of 12% from January to March 2023 (Quarter 4). Equally, from January to March 2024 (Quarter 4), 561,000 car practical tests were conducted in Great Britain, an increase of 25% from January to March 2023 (Quarter 4). The delays in booking tests and the ongoing backlog are causing major frustrations for both drivers and instructors. Learners are having to take more lessons to make up for the additional waiting time and instructors are unable to take on more drivers due to the backlog. According to a survey from car insurance provider Marmalade , 77% of learners have cited that the extra cost of more lessons has been their biggest frustration. DVSA says that learners will need an average of 45 lessons to pass a test , working out around £1,710 per student. However, with wait times for tests now at an all-time high at an average of 21 weeks across the country , driving instructors and their students are in a crisis. Learners across the country are facing a postcode lottery when it comes to waiting for a driving test slot, and most centres are seeing over double the wait times of pre-pandemic levels, which saw an average of only 6 weeks. Leeds and Belfast revealed as the best cities for learner drivers in the UK Taking into account the average cost of driving lessons in each city, the average wait times and driving test search demand, ÃÛÍÎÉ«ÇéƬ has created a list of the best cities to be a learner driver in 2024. It’s revealed that Leeds and Belfast are officially the best cities to be a learner driver. With driving lessons averaging at £33 per hour in Leeds, this city makes an affordable choice for most learner drivers at 13% less than the national average. While driving test wait times are still relatively high at 20 weeks, this is one week less than the national average, and search demand in the city is slightly less than the national average, seeing 1,700 searches each month. Belfast averages £39 for driving lessons, which is 3% more than average, however drivers benefit from short test wait times at only 10 weeks. Belfast also has a smaller search demand of 1,400 searches each month for “driving lessons Belfast”. London is ranked as the worst place for learner drivers. The average driving lesson costs are second highest in the country at £41 per hour, 8% over the national average. London has the second highest wait times at 23 weeks, which is mirrored in its monthly search demand, which is the highest in the UK with over 2,800 searches for “driving lessons London” each month.
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